TERMS & CONDITIONS

1. General Terms
- These Terms and Conditions govern the use of the Bita-Labo website and services. By accessing or using this website, you agree to be bound by these Terms.
- Bita-Labo reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

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2. Customer Care
- Contact Us: For any inquiries, complaints, or support, please contact our customer care team via email at admin@bita-labo.com or call +6011-28943193.
- Service Hours: Customer care services are available from [10:00am to 4:00pm] (local time, GMT +8), Monday to Thursday (excluding public holidays).
- We strive to respond to all queries within [10:00am to 4:00pm] (local time, GMT +8).

 

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3. Privacy & Safety
- Data Collection: We collect and store personal information provided during account creation, purchases, or subscription to our services. This includes but is not limited to your name, contact details, and transaction history.
- Data Usage: Your information will only be used for providing services, improving our offerings, and complying with legal requirements.
- Third-Party Sharing: We do not share your personal data with third parties unless necessary for order fulfillment (e.g., shipping services) or as required by law.
- Secure Transactions: All transactions are encrypted using secure socket layer (SSL) technology to protect your data.

 

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4. Orders & Payments  (*currently not available)
- Order Process: Orders placed on the website are subject to availability and acceptance by Bita-Labo. Once confirmed, an order cannot be canceled or modified.
- Payment Methods: We accept payments via [list payment methods, e.g., credit cards, PayPal, etc.]. All payments must be completed at checkout.
- Pricing: Prices displayed on the website are inclusive/exclusive of taxes and shipping fees as specified during checkout.
- Refunds & Returns: Refer to our **Refund & Return Policy** for details on eligible returns, refunds, and exchange conditions.

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5. Shipping & Delivery
- Delivery Locations: We currently ship to Nationwide and Worldwide. For international orders, additional charges may apply.
- Delivery Times: Estimated delivery times vary based on your location. Orders are typically processed within 3 working days and delivered within 14 working days.
- Tracking: Once your order is dispatched, a tracking number will be provided via email & mobile.
- Delays: Bita-Labo is not responsible for delays caused by external factors such as customs clearance or courier issues.

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6. Product Usage & Advisory
- Usage Instructions: All products should be used as directed. Always consult a healthcare professional before using wellness products, especially if you have pre-existing medical conditions.
- Advisories: Avoid usage if you are diagnosed with severe high blood pressure or rare medical conditions, unless cleared by a medical professional.
- Results Disclaimer: Individual results may vary. Bita-Labo products are not intended to diagnose, treat, cure, or prevent any disease.

 

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7. Intellectual Property
- Ownership: All content on the website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of Bita-Labo or its licensors.
- Usage Restrictions: You may not reproduce, distribute, or use website content for commercial purposes without prior written consent.

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8. Limitation of Liability
- Bita-Labo is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the website or products.
- Users assume full responsibility for ensuring that the products are suitable for their personal use.

 

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9. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws in Malaysia.
- Any disputes arising out of or related to the use of the website or products shall be subject to the exclusive jurisdiction of the courts in Malaysia.

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10. Refund & Return Policy
- Eligibility: Returns are accepted for defective or damaged products within 7 days of receipt.
- Process: To initiate a return, contact our customer care team with your order number and details of the issue.
- Refunds: Refunds will be processed to the original payment method within 45 days after the return is approved.

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11. User Accounts
- Account Creation: Users must provide accurate and complete information during account creation.
- Account Responsibility: Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their account.

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12. Termination
- Bita-Labo reserves the right to suspend or terminate user access to the website at its discretion for violations of these Terms or any unlawful activity.

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